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Website Support Services

Your website is a business asset, you need to have a system of support services to ensure your website is running optimally, safe from vulnerabilities and secure from hackers.

Our Website Care Plans include everything you need to protect your WordPress website.

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Secure | Fast | Optimised 

Website Care Plans

Our website care plans support the overall health and performance of your website. Our plans include software updates, security scans to protect against malware, spam management, regular back-ups and performance optimisation checks. All of which is detailed in a monthly report sent directly to your inbox.

Updates & Optimisation

UPDATES & OPTIMISATION

Improve Performance

Improve Performance

Outdated or unsupported plugins are often the culprits in hindering your website’s performance. This can potentially reduce your search engine rankings and lose you customers. We keep your site updated, maintained, cleaned and running smooth and fast.

Monitoring & Protection

MONITORING & PROTECTION

Peace of Mind

Peace Of Mind

By keeping everything up to date and by implementing a few security measures, we can help reduce the risk of your website being compromised. We take care of your website, so you don’t have to.

Backups & Reports

BACK-UPS & REPORTS

Expert Support

Expert Support

Your site is backed up monthly in multiple locations and can be restored at any time. We will send you a detailed monthly report on work done to keep your site updated and secure.

Ensuring your website is working for you 24 hours per day, 7 days per week.

Seed | Nurture | Grow

Website Care Plans

All Plans include up to 1 hour of free technical support to fix any issues we may encounter.

*Prices listed are in USD per month.

BASIC CARE PLAN

+ 1 Website

+ Update WordPress, plugins, themes

+ Spam & Post Revision Cleanup

+ Monthly Backups, Security Check

+ Monthly Performance Checks & Reporting

$50/month

PREMIUM SUPPORT PLAN

+ Everything in the Care Plan

+ Up To 3 Websites

+ Weekly Backups, Security Checks

+ Weekly Performance Checks

+ Monthly Reporting

 

$80/month

PRO GROWTH PLAN

+ Everything in the Premium Plan

+ Uptime Monitoring

+ SEO Ranking & Improvements

+ Link Monitoring & Fixes

$110/month

What They Say

Testimonials

Each step in development and the final product greatly exceeded our expectation. We love our new website! And even now that our website is ‘Live’, Amy continues to immediately answer all email questions I have and provide me excellent training in WordPress.

IL DIVINO Olive Oil
Dennis Ashworth

Thanks for all your support Amy, once again you reassure and help me so much, you’re just brilliant, thanks heaps!

Alison van Vuuren, HappiSoul
Alison van Vuuren

Just wanted to shoot you a quick note passing on all the kudos we’ve been receiving on our new website. Not only are clients loving the look and feel but I’ve had several SEO people comment on how clean it is in the back end. Thanks for all your hard work!

Tom Nguyen
Tom Nguyen

Thanks for all your support Amy, once again you reassure and help me so much, you’re just brilliant, thanks heaps!

Alison van Vuuren, HappiSoul
Alison van Vuuren

Just wanted to shoot you a quick note passing on all the kudos we’ve been receiving on our new website. Not only are clients loving the look and feel but I’ve had several SEO people comment on how clean it is in the back end. Thanks for all your hard work!

Tom Nguyen
Tom Nguyen

Each step in development and the final product greatly exceeded our expectation. We love our new website! And even now that our website is ‘Live’, Amy continues to immediately answer all email questions I have and provide me excellent training in WordPress.

IL DIVINO Olive Oil
Dennis Ashworth

Need More Info?

Frequently Asked Questions

Our Services
Our Services
Our Services
What are my payments options?

We use PayPal as our payment processor, if you do not have a PayPal account you can choose to make payment with VISA or MasterCard.

If you live in New Zealand we also offer direct banking.

What is your cancellation policy?

Our Care Plans are a monthly payment cycle, no setup fee, no termination penalties or long term contracts, you can cancel at any time.

Is a Care Plan included if you’re hired to design my new site?

If we are building or redesigning your site; there is no setup fee if you are joining our maintenance program straight away.

If we did not design or build your website please contact us to review any potential issues first. We will log into your website and perform a free review of your website before you spend anything. We will notify you of any potential problems and conflicts so you can make an informed decision.

Does my care plan include minor updates to content and images?
No. Our Website Care Plans only include the services listed for each package. If you need content updates or changes please get in touch with your requirements. We can then provide you a quote, and invoice you at the end of the month at our standard hourly rate.
Does my monthly update time roll over?
No. The retainer of hourly updates is just covered for that month.
What if I have updates that require more than an hour?
We always try to complete your updates within 1 hour per month. The majority of issues are generally fixed free of cost, but sometimes custom plugins, issues introduced by users, or particularly time-consuming issues may be billable. We will always notify you of any additional costs before charging anything to your account.
I'm not on a Care Plan but my site's been hacked, can you help?

Yes. If you are not on one of our Care Plans we can take care of getting the site cleaned for an initial cleanup fee of $299.

Once clean we can get your site on to a care plan to make sure it remains clean and protected from future hacks and malware.

I have questions, what should I do?

Contact us. We're human beings too, we don't bite. In fact we understand how scary the internet can seem to some users who have never run an online business before.

If you have a question or need some advice send us an email and we'll do our best to help.

 

FAQs

Need More Info?

Frequently Asked Questions

What are my payments options?

We use PayPal as our payment processor, if you do not have a PayPal account you can choose to make payment with VISA or MasterCard.

If you live in New Zealand we also offer direct banking.

What is your cancellation policy?

Our Care Plans are a monthly payment cycle, no setup fee, no termination penalties or long term contracts, you can cancel at any time.

Is a Care Plan included if you’re hired to design my new site?

If we are building or redesigning your site; there is no setup fee if you are joining our maintenance program straight away.

If we did not design or build your website please contact us to review any potential issues first. We will log into your website and perform a free review of your website before you spend anything. We will notify you of any potential problems and conflicts so you can make an informed decision.

Does my care plan include minor updates to content and images?
No. Our Website Care Plans only include the services listed for each package. If you need content updates or changes please get in touch with your requirements. We can then provide you a quote, and invoice you at the end of the month at our standard hourly rate.
Does my monthly update time roll over?
No. The retainer of hourly updates is just covered for that month.
What if I have updates that require more than an hour?
We always try to complete your updates within 1 hour per month. The majority of issues are generally fixed free of cost, but sometimes custom plugins, issues introduced by users, or particularly time-consuming issues may be billable. We will always notify you of any additional costs before charging anything to your account.
I'm not on a Care Plan but my site's been hacked, can you help?

Yes. If you are not on one of our Care Plans we can take care of getting the site cleaned for an initial cleanup fee of $299.

Once clean we can get your site on to a care plan to make sure it remains clean and protected from future hacks and malware.

I have questions, what should I do?

Contact us. We're human beings too, we don't bite. In fact we understand how scary the internet can seem to some users who have never run an online business before.

If you have a question or need some advice send us an email and we'll do our best to help.

 

Seed | Nurture | Grow

Ready to get started?

Please complete this form to get started. Once we receive your enquiry we will contact you to arrange access to your WordPress admin. We will perform a review of potential issues and notify you before placing you on a Care Plan.

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Increase Your

Let's Work Together

You deserve a website that converts visitors into clients.
Let us build you a foundation to achieve success.

Increase Your

Let's Work Together

You deserve a website that converts visitors into clients.
Let us build you a foundation to achieve success.